Directive, complaint channels and scope of influence. This second opinion deals in more detail with the social, political and legal changes that the implementation of the Directive will bring about 2019/1937.
FOURTH.- The complainant should be able to choose the most appropriate channel of complaint according to the particular circumstances of the case, regardless of specialities or borders.FIFTH.- When the report is anonymous, when the report involves the discovery of a crime or when the report, taking advantage of our channel, is reported to a third party because the complaint box of the company or institution actually reported is not trusted, the procedure must take place anyway.
SIXTH.- Private and public sector legal entities should establish appropriate internal procedures for the reception and follow-up of complaints
SEVENTH.-The motives of complainants in filing a complaint are irrelevant in determining whether such persons should receive protection
EIGHTH.-The exemptions to go through the complaints channel are exclusively those related to national security, interpersonal conflicts, criminal instructions, lawyer and doctor secrecy, and trade union activity.
NINTH.- In all cases, the complainant must be informed from the moment of the complaint is made and of the progress and outcome of the investigation.
TENTH.- The Criminal Chamber of the Supreme Court has issued a ruling, the first, validating an anonymous complaint as the source of an internal investigation in a company to uncover fraud.